At CoinSpot, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) (“Privacy Act”). This Privacy Policy describes our current policies and practices in relation to the collection, handling, use and disclosure of personal information. It also deals with how you can complain about a breach of privacy law, how you can access the personal information we hold about you and how to have that information corrected.
When you use the CoinSpot website and its associated mobile applications (collectively "Platform"), we ask you for the information we need to verify your identity and to support such services provided by CoinSpot, in order to facilitate the provision of buying, selling and trading digital currency. We collect your personal information through the Platform, emails, Live Chat, phone calls and other forms of correspondence. This can include a broad range of information ranging from your name, address, contact details, IP address, device information, operating system, web log information, document metadata, passport number, driver licence number, bank account numbers, and digital currency account information. We may disclose the information that you provide to us to identity verification services, credit bureaus or to our customer support team to enable them to verify your identity under anti-money laundering and counter-terrorism financing policies, and to protect you and other users of our Platform from fraud and other illegal activities. We may also provide your personal information, if requested, to a law enforcement or government agency. We also use your information to enable us to manage your ongoing requirements and our relationship with you, e.g. to process transactions, email you a notice or receipt of your transaction, troubleshoot a problem, send promotional offers, prevent or investigate illegal or potentially illegal activities, and to customise and improve CoinSpot’s Platform. From time to time we will use your contact details to send you offers, updates, events, articles, newsletters or other information about products and services that we believe will be of interest to you. We may also send you regular updates by email. We will always give you the option of electing not to receive these communications and you can unsubscribe at any time by notifying us that you wish to do so. We may also use your information internally to help us improve our services and help resolve any problems.
CoinSpot uses the Document Verification Service (“DVS”), administered by the Attorney-General’s Department, to verify identity documents provided to us. If you provide identity documents to CoinSpot, we may conduct an information match request through the Document Verification Service Hub (“DVS Hub”). An information match request compares the details you provide against official records held by the government agency responsible for issuing the identity document, then returns an information match result (i.e. a match or no match).
By using our services, you confirm that you are authorised to provide identity documents to us and consent to CoinSpot collecting, using and disclosing your personal or identification information [as defined in section 6 of the Identity Verification Services Act 2023 (Cth) (“IVS Act”)] for identity verification purposes, including for the purpose of conducting an information match request via the DVS Hub.
In using and accessing the DVS, CoinSpot is required to comply with applicable legislation, including the Privacy Act and the IVS Act, the DVS Participation Agreement and relevant policies and directions, including in relation to the collection, use, storage and destruction of your personal and identification information. We are also required to retain certain records in connection with our use of the DVS Hub. You retain your rights under applicable laws and this Privacy Policy in relation to the collection, use, storage and destruction of your personal and identification information.
An information match request through the DVS Hub may involve the use of third-party systems and services, including third-party identity verification services. The outcome of an information match request through the DVS Hub may affect your ability to access CoinSpot’s services. If you do not consent to the use of the DVS, we may be unable to verify your identity, and you may not be able to use our Platform and services.
If you have any concerns about the collection, use or disclosure of your information for the purposes of the DVS, you may contact us using the contact details provided in this Privacy Policy. For more information about the operation and management of the DVS Hub, please visit www.idmatch.gov.au or www.ag.gov.au.
If you do not provide us with some or all of the information that we ask for, we may not be able to verify your identity and, as such, you may not be able to open a trading account with CoinSpot and use our Platform.
We strive to maintain the relevance, reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements. CoinSpot has achieved the internationally recognised ISO27001 certification for the development, operation and administration of the CoinSpot Platform, including digital asset storage and the data that the Platform stores and processes. We hold the information we collect from you in highly secure data centres operated by a third party. The data centres used have ISO 27001, 27017 and 27018 certifications and PCI DSS7 compliance. This has been independently audited by third parties. ISO 27018 certification has also been achieved for our data centre partners, which demonstrates a system of controls in place that specifically address the privacy protection of customer content. We ensure that your information is safe by managing access controls, such as identity, access management, permissions and security credentials. Access to personal information is only granted to an employee of CoinSpot to carry out duties required to support our customers. Strong, multi-factor authentication is used and access is revoked when no longer required.
We do not sell, trade, or rent your personal information to others. We may disclose your information to law enforcement agencies in Australia if requested, as part of an investigation or other enforcement related activity. We may disclose some of your personal information to third-party suppliers and service providers (e.g. an email sending service), third-party identity verification services, third-party financial institutions, or to other companies in the event of a corporate sale, merger, reorganisation, dissolution or similar event. We may also disclose some of your personal information to third-party organisations for the purpose of detecting, investigating and preventing financial crime and other illicit activity. We may provide your information to others if we are required to do so by law or under some other circumstance that the Privacy Act permits. Under any circumstances where we disclose your personal information to a third party, we will take all reasonable steps to ensure that they protect your information in the same way that we do.
Upon receipt of your written request and enough information to allow us to confirm your identity and locate the relevant information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate, irrelevant, out of date or incomplete. In some cases, to ensure the security and integrity of the Platform, we may be required to maintain historical personal information you have submitted to us. You may seek to access or correct your personal information by submitting a support request from CoinSpot’s website. We do not charge for receiving a request for access to personal information or for complying with a correction request. In some limited cases, we may need to refuse access to your information or refuse a request for correction. We will advise you as soon as possible after your request if this is the case and the reasons for our refusal.
If you have any concerns about whether we have complied with the Privacy Act or this Privacy Policy when collecting or handling your personal information, please submit a support request from CoinSpot’s website or contact our Dispute Resolution team by submitting a Resolution Inquiry. Your complaint will be considered by us through our internal complaints resolution process and we will try to respond with a decision within 45 days of you making the complaint.
By opening an account with CoinSpot and using our Platform and Services, you consent to the collection and use of the information you have provided to us for the purposes described above.
We welcome your questions and comments about privacy. If you have any concerns or complaints, please submit a support request from CoinSpot’s website.
We use technology to collect anonymous information about the use of our Platform. For example, when you browse our Platform, our service provider logs your server address, the date and time of your visit, the pages and links accessed and the type of browser used. It does not identify you personally and we only use this information for statistical purposes and to improve the content and functionality of our website, to better understand our clients and markets and to improve our services.
In order to collect this anonymous data, we may use “cookies”. Cookies are small pieces of information which are sent to your browser and stored on your computer’s hard drive. Cookies are utilised by almost all websites that you visit and allow websites and browsers to operate more efficiently, improve your browsing experience as well as to provide anonymised information to the owners of the site.
Sometimes Cookies identify users where the Platform requires information to be retained from one page to the next. This is purely to increase the functionality of the site. We may use Cookies to recognise you as a customer and user of CoinSpot’s Service, to customise our services and advertising, and to collect information in order alleviate the risk of fraud and illegal conduct. We may also utilise cookies to assist in delivering targeted advertising campaigns at certain times through third-party sites.
Cookies do not damage your computer and you can set your browser to notify you when you receive a cookie so that you can decide if you want to accept it. You can also de-activate the use of cookies if you do not want to receive targeted advertising, however this may impact the operation of the website. In order to provide a more user-friendly experience and enhance security, cookies will also be used to allow our website to recognise your computer when you return in the future.
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