We work with the best-practice security protocols to protect our customer assets and information.
In order to achieve the ISO 27001 standard as mandated by the International Organisation for Standardisation, CoinSpot was required to complete an external audit undertaken by SCI Qual International (an accredited JAS-ANZ certification body).
The certification process requires an in-depth investigation and ongoing audits of Information Security Management processes and practices. This includes processes relating to the management of; digital asset storage, information relating to employees, contractors, suppliers, clients, products, processes, and intellectual property. These stringent policies are designed to eliminate unauthorised access, use, destruction, modification or closure of the organisations information management systems.
CoinSpot maintains industry best-practice by securing a vast majority of assets in highly secure offline locations.
CoinSpot has a suite of customisable account security settings such as; Two-Factor Authentication, custom withdrawal restrictions and session timeout limit settings available to all users to improve the security of your account.
If you believe you have found a security vulnerability on CoinSpot, please let us know straight away. We will investigate all reports and do our best to fix valid issues quickly. You can submit your report on HackerOne here and our team will respond as soon as possible.
2FA security adds an important extra layer of security on top of your email and password, when logging into your CoinSpot account. This assists in keeping your assets safe, we strongly recommend customers keep this feature enabled on their account at all times.
Please refer to our step by step guide on how to enable this feature; https://coinspot.zendesk.com/hc/en-us/articles/360000120996