- The website CoinSpot, and mobile applications, (collectively "Platform") is owned, operated
and controlled by Casey Block Services Pty Ltd ABN 19 619 574 186, trading as CoinSpot,
who along with its associated entities, and each of their directors, affiliates or employees (as appropriate)
- The Platform provided and operated by CoinSpot allow buyers and sellers to convert, buy, sell and trade digital
currency. “CoinSpot” may also refer to the services, website, mobile applications, content, products or any other
services provided by CoinSpot (collectively “Services”).
- By opening an account to use the Services provided by CoinSpot, you expressly represent and warrant that you have
- We grant you a non-exclusive, revocable, non-transferable licence to use the software on a server controlled by
us for the sole purpose of accessing and obtaining the material on the Platform.
additions or deletions apply to your use of the Platform and Services as soon as they are displayed on the Platform
(whether or not you are aware of those amendments, modifications, additions or deletions). All subsequent transactions
- Your eligibility and use of our Platform and Services is dependent upon your country of residence. The Services
provided by CoinSpot are limited to the following jurisdiction: Australia.
Risks of Trading and Holding Crypto or Digital Currencies
- The trading or holding of coins, tokens, crypto, digital currency, or digital assets of the like (collectively "Coins") involves significant risks and the losses can be substantial. You should carefully consider and assess whether trading or holding of Coins is suitable for you depending upon your financial circumstances and tolerance to risk.
- Coins such as Bitcoin and Ether are unlike traditional currencies, goods or commodities in the market
and are subject to exceptional risks. Unlike other traditional forms of currency, Coins are decentralised
and are not backed by a central bank, government or legal entities and remains unregulated. As such, the value of
Coins may swing depending upon the market, confidence of investors, competing currencies, regulatory
announcements or changes, technical problems or any other factors.
- Due to the significant risks of trading Coins as well as the impact of technology and the
international market, CoinSpot cannot warrant or guarantee that particular Coins will be available on our Platform and Services. CoinSpot reserves the right to stop offering trades in relation to particular Coins on our Platform and Services. We will use our reasonable endeavours to notify you if we cease to support trading in particular Coins. If this is the case, you will not be able to convert Coins into AUD or any other currency, however you will be given the option to move the Coins to another user, platform or third party website.
- CoinSpot only supports mechanisms such as Metacoins, Alt-Coins, Forks, Sidechains, Colour Coins or any other Coins which supplement and interact with digital currency, if CoinSpot explicitly specifies through our Platform. The Platform will participate in Forks, airdrops and any other similar mechanisms at CoinSpot’s absolute discretion. CoinSpot does not allow for users to send Coins off the CoinSpot Platform in order to pay, fund or contribute to an Initial Coin Offering unless explicitly stated and will not be responsible for the Coins sent off the platform nor the coins or tokens expected to be received from the Initial Coin Offering. CoinSpot may also support the payment of a dividend, at CoinSpot’s absolute discretion and if explicitly stated.
- CoinSpot is not responsible or liable for any Coins once they are transferred from our Platform to another site, device, platform or user.
Nor is CoinSpot responsible or liable for any Coins not traded on our Platform that have been sent into our Platform or Coins that have been sent
to an incorrect wallet address or a wallet address for a different Coin. It is important for you to take precautions when transferring and storing
your Coins whether on our platform or through other sites, wallets or devices. We take no responsibility for misappropriation or theft of your Coins.
You should familiarise yourself with the security measures available when using a wallet service or other device for storage. Always take a greater
degree of care and precaution to secure your passwords when operating in a digital environment. For more information about how to secure and protect
your Coins, see Security Recommendations.
- You warrant to us that you are a bona fide user of CoinSpot’s Platform and Services for the purposes of trading Coins.
- You must not:
- Engage in any restricted or criminal activities, including but not limited to:
- Terrorist financing;
- Money laundering;
- Illegal gambling;
- Distributing or funding drugs and drug paraphernalia;
- Malicious hacking;
- Knowingly or recklessly provide us with inaccurate or incomplete information through
- Use CoinSpot’s Platform and Services for the purpose of obtaining, processing,
distributing, viewing, assessing, analysing, copying or replicating any information, methods or processes related
to the Platform (including without limitation by way of data scraping, the use of collection or accumulation tools
and robotic or scripted responses);
- Reverse engineer, disassemble or otherwise attempt to construct, copy or replicate the
Platform’s source code, formulas or processes;
- Interfere with the security of the Platform or the safe use of the Platform by others
(including without limitation by way of distributing viruses, corrupted files or other similar software or
programs that may damage the operation of any computer hardware or software or which are otherwise directed at
the Website or its users);
- Use this Platform for any purpose that is unlawful or prohibited or in a way which
infringes the intellectual property rights or other rights of any person (including us);
- Knowingly or recklessly use and/or take advantage of a technical or technological
error, loophole or glitch on CoinSpot’s Platform and Services;
- Use the Platform or the information contained in it for commercial purposes which
are competitive to the Platform or our business or which would otherwise be detrimental or prejudicial to our
interests in any way;
- Use systematic, repetitive or other related methods which are designed to generate
or obtain repetitive and repeated amounts of data or other information from or to the Platform or which may
otherwise place an unreasonable load on the infrastructure of the Platform;
- Publish, post, distribute, disseminate or send ‘spam material’ or engage in any
communication that is offensive, false, unlawful, defamatory, indecent, unfair or inappropriate in any way
to others, which would reasonably be considered ‘spam’ or which is deliberately false, misleading, or deceptive
(or likely to mislead or deceive);
- Collect or store personal data about other users of the Platform; or
- Do anything else which may interfere with or negatively affect the operation of
our Platform, Services or others users.
account terminated, as well as any pending transactions cancelled. You may also be held liable for any losses
incurred by CoinSpot or any other user of the Platform.
- CoinSpot encourages users to report any problems or vulnerabilities with our Platform and Services by submitting
a support request on our website or emailing us at CoinSpot Support.
If you notify us in good faith, we will not restrict your use of our Platform or Services.
Trading and Using Your CoinSpot Account
- CoinSpot will use its best endeavours to ensure that it meets its deposit and withdrawal timeframes. From time
to time factors outside of CoinSpot’s control may lead to delays. You acknowledge that CoinSpot is not responsible
for any losses that occur due to delays in processing deposits or withdrawals.
- By using CoinSpot’s Platform and Services, you acknowledge that CoinSpot is not responsible for any delays you
may experience in sending and transferring Coins to and/or from CoinSpot’s Platform to other platforms, websites,
users or wallets. These delays may be due to issues beyond CoinSpot’s control, including issues with third party
websites and platforms, wallets, congestion of the blockchain and CoinSpot moving Coins into a secure storage vault
- In addition to buying, selling, converting and trading Coins, you are only permitted to send your Coins to another user, platform, website or to your personal wallet. Due to the evolving nature of the technology, any technical issues regarding the blockchain and use of the network are beyond CoinSpot’s control and CoinSpot reserves the right to cancel transactions you have initiated which are delayed beyond a reasonable time or lapse due to time delays. In such circumstances, you may need to execute the transaction again or at another time.
- In the circumstance where you have received, acquired, or accumulated any funds or assets due to an error, glitch or loophole, CoinSpot may take reasonable action, including but not limited to restricting access or deducting the funds from the account, to recover the funds or assets from your CoinSpot account. We will notify you if such error has occurred and it is our right to recover the misappropriated funds or assets.
- It is your responsibility to check your CoinSpot account and monitor the movement of your Coins
including any pending, lapsed or cancelled through your transaction history and to re-execute any transactions
- All deposits and withdrawals made are subject to the limits displayed on our Platform and Services. This amount
may change from time to time due to the blockchain as well as the user demand, market activity and the price of
- All fiat deposits and withdrawals can only be made to and from a financial institution account held by the verified CoinSpot account holder.
- During periods of market volatility, high volume trades, fast movement and illiquidity in the market, the market
rate in which you buy, sell or trade Coins may be different to the price indicated on our Platform and as such we
will be unable to execute your order and will return the funds to your account. CoinSpot is not liable for any
price variation due to market volatility, market or technology disruptions, delays or any other matters that
caused by things that are outside CoinSpot’s control. CoinSpot may reasonably decide not to execute a trade if
the market rate significantly increases or decreases or in the event of a market disruption or other event which
is outside its control and in such cases CoinSpot may cancel your buy/sell order and return the funds into your
CoinSpot account. CoinSpot will exercise reasonable care to notify you of these events and when you receive a
notification you must check your account and any pending or cancelled transactions.
Conversion Services and Fees
- A conversion fee applies to all transactions where Coins are purchased, sold or traded.
- By using the CoinSpot Platform, you accept the conversion rate and acknowledge that we may adjust our conversion
fees at any time. CoinSpot will notify you of the conversion fees that apply to your transaction at the time of
- We may delay, suspend or cancel a conversion transaction if we believe the transaction may be subject to illegal
activity, fraud, including but not limited to the activities outlined in clause 13.
- We reserve the right to delay, suspend or cancel a trade or transaction if there are technical reasons that
prevent us from completing the transaction, or if CoinSpot is unable to execute the transaction. This may be
subject to reliance on a third party supplier, where we have reasonable belief that the trade is subject to
illegal activity or fraud, technical difficulties or subject to a law enforcement action.
- Our staking services are a convenient, simple and user friendly way of accessing staking in decentralised protocols.
- To access our staking services, you must access your wallet for the Eligible Coins that you wish to stake and select the
staking option to allocate Eligible Coins for staking. By allocating Eligible Coins for staking in your wallet,
you acknowledge and agree that you have read, understood and agree to all the terms and conditions that apply to our staking services.
- You can only access our staking services for Eligible Coins held in your account from time to time.
"Eligible Coins" are those Coins that CoinSpot has determined are eligible for staking from time to time.
We will publish a list of Eligible Coins on our website from time to time (“Eligible Coin List”).
- We may (in our absolute discretion) add or remove Coins from the Eligible Coin List for any reason.
If we remove a Coin from the Eligible Coin List, the Coins that you have staked will be immediately and automatically unallocated
for staking and we will distribute any accrued but unpaid staking rewards to you.
- We will credit any staking rewards for Eligible Coins in full to your account daily based on the rate paid by the decentralised protocol.
We do not guarantee the amount of any staking rewards or that staking rewards will be paid at all. The decentralised protocol calculates any staking rewards payable and is responsible for paying any staking rewards.
Each decentralised protocol has a unique algorithm for calculating staking rewards. Any staking rewards credited to your account is final and binding.
You are not entitled to, and have no rights to deal in, any staking rewards until those rewards have been credited to your account.
- For convenience, we will publish on our website the staking rewards payable for an Eligible Coin but you acknowledge and agree that any rate published is based on the rate paid by the decentralised protocol and may differ to the actual staking rewards payable at any given point of time.
- When you allocate an Eligible Coin for staking in your wallet, the Eligible Coin is locked and you cannot trade that Eligible Coin
or withdraw the Eligible Coin from your account until you have unallocated the Eligible Coin in your wallet.
- We do not charge any fee or commission for our staking services.
- Your account will record:
- all Eligible Coins that have been allocated for staking in your wallet and are locked; and
- all staking rewards paid to your account;
- If you unallocate your Eligible Coins in your wallet and close your account, you will automatically forgo any accrued by unpaid staking rewards (“Lost Rewards”).
You acknowledge and agree that we may retain any Lost Rewards for our own benefit and do not have any obligation to locate you and transfer any Lost Rewards to you.
- While we endeavour to make our staking services available all day every day, we cannot guarantee that this will be the case or that your access will be free from interruptions or errors.
If there is an issue with our staking services, we will endeavour to fix it as soon as practicable. However, you acknowledge and agree that we cannot fix any interruption or error caused by a decentralised protocol.
If our staking services are interrupted or unavailable for any reason, your Eligible Coins may not be staked in the decentralised protocols and this may impact the amount of staking rewards payable to you.
- Staking involves significant risks and the losses can be substantial if staked Eligible Coins are slashed. You should carefully consider and assess whether staking is suitable for you depending upon your financial circumstances and tolerance to risk.
- You acknowledge and agree that you access our staking rewards “as is” and at your own risk. We strongly recommend that you do your own research and obtain your own advice if you are unsure.
- For the avoidance of doubt:
- The indemnity in clauses 45 and 46 apply to our staking services; and
- The limitation of liability in clauses 47, 48 and 49 apply to our staking services; and
- The warranties disclaimed in clause 50 applies to our staking services.
- CoinSpot may suspend, limit, restrict, deactivate or terminate your access to CoinSpot’s Platform and Services,
including your CoinSpot account, if:
- You gain or attempt to gain unauthorised access to the Platform or another CoinSpot
- There is a technical or operational difficulty;
- You use the CoinSpot Platform in order to perform illegal or criminal activities;
- Your use of the CoinSpot Platform is subject to any pending investigation, litigation
or government proceeding;
- You fail to pay or fraudulently pay for any transactions;
- We are unable to support your use;
- CoinSpot receive a request from a law enforcement or government agency to do so.
- You may cancel your CoinSpot account at any time, following the settlement of any pending transactions or trades.
You will not be charged any fees for cancelling your CoinSpot account, however you must pay any outstanding amounts
owed to us.
- To the maximum extent permitted by law, you agree to indemnify, defend and hold harmless CoinSpot (and each of
its associated entities, directors, officers, affiliates, employees, service providers, members, representatives
and agents, collectively the “Indemnified Parties”) from and against all claims, demands, actions,
suits, proceedings, liabilities, losses, damages, penalties, fines, expenses and costs (including reasonable legal
costs awarded by a court) which arise out of or relate to:
- your conduct and use of our Platform and Services;
- your breach of any law, regulation or rule;
- your violation or breach of CoinSpot’s copyright, intellectual property, trade secrets,
patents, trademarks, service marks or any other proprietary right under law;
- any information that you provide to us via our Platform and Services; or
- any damage that you may cause to our Platform and Services, to any CoinSpot user or
any other person or entity.
- This indemnity includes without limitation, liability relating to intellectual property rights, defamation
and breaches of privacy.
- To the maximum extent permitted by law, CoinSpot does not guarantee the quality, performance or fitness for
purpose of the Platform and Services or the completeness, accuracy or currency of statements, representations and information of others
(including without limitation data, reports and analyses) provided via the Platform and Services and CoinSpot
will not be liable to any person or entity for any direct, indirect, consequential or other loss, damage, liability,
claim or expense (however caused, including due to negligence or breach of contract) which may arise out of, or in connection with, the
use of the Platform and Services or the use of or reliance on information contained on or linked to the Platform and Services.
- To the maximum extent permitted by law, the total aggregate financial liability of the Indemnified Parties to you, whether in contract, tort or statutory liability or otherwise, is
limited to supplying the Platform and Services again or
payment of the cost of having the Platform and Services supplied again.
- We do not provide any warranty in relation to your use of CoinSpot’s Platform and Services and we do not provide any warranty that the information displayed on our Platform and in relation to the Services is up-to-date, accurate or complete. CoinSpot’s Platform and Services does not provide information to evaluate whether or not you should invest, use, trade in or stake Coins. We give no warranties, guarantees or accept any liability (except that which cannot be excluded by law) in relation to the statements, representations and information of others (including without limitation data, reports and analyses) displayed on our Platform and in relation to the Services.
- You should independently satisfy yourself as to the information provided through CoinSpot’s Platform and Services.
You agree to use CoinSpot’s Platform and Services at your sole risk and at an “as is” basis.
Use of our Platform and Services
- The transmission of information over the Internet (including to or from the Platform) is not completely secure
or error free. In particular, emails to or from us and information submitted to or accessed via this Platform may
not be secure and you should use discretion in deciding what information you send to us via these means.
- Emails to and from us may undergo email filtering and virus scanning, including by third party contractors. We
do not warrant that such filters and scans will be effective in removing viruses or other potentially harmful code.
- You acknowledge that you use the Platform and Services (and obtain and transmit data to it) entirely at your own
risk, that it is provided on an ‘as is’ basis and that we do not make any representations or warranties as to the
security, availability of our Platform and Services or that your access or use will be uninterrupted, timely or
- CoinSpot securely stores Coin private keys and other information in order to maintain the security and integrity of the system. We are committed to protecting users’ Coins and other information we collect from you and hold in highly secure data centres operated by a third party. The datacentres used have ISO 270014, 270175 and 270186 certifications and PCI DSS7 compliance. This has been independently audited by third parties. ISO 27018 certification has also been achieved for our data centre partners, which demonstrates a system of controls in place that specifically address the privacy protection of customer content. We ensure that your information is safe by managing access controls, such as identity, access management, permissions and security credentials. Access to personal information is only granted to an employee of CoinSpot to carry out duties required to support our customers. Strong, multi-factor authentication is used and access is revoked when no longer required.
- CoinSpot uses a two-factor authentication process in order to verify your identity, maintain security and
prevent any fraud.
- As part of CoinSpot’s commitment to protecting your Coins, all significant financial and trading transactions made by you from the CoinSpot Platform to another third party website, platform or user, as well as all AUD withdrawals from the Platform to your personal bank account, may be required to be performed using CoinSpot’s two-factor authentication. CoinSpot users may be required to implement and use two-factor authentication for all withdrawals and transactions to buy, sell and trade Coins. It is your responsibility to implement such measures, programs and applications onto your computer and/or phone, such as Google authenticator, and how to use these security measures in order to complete the transaction.
- As part of operating our Platform and Services, CoinSpot may hold your funds, assets or Coins on different
- By using our Platform and Services, you agree to provide us with current, accurate and complete information,
including any personal information, and agree to keep such information up to date.
- CoinSpot may provide your personal information or any other information such as your IP address or when your
account was last accessed if requested by a law enforcement agency or government agency.
- By creating a CoinSpot account, you authorise CoinSpot to make enquiries to verify your identity either directly
or through third parties, in order to protect our Platform, Services and other users against fraud. In order to
verify your account, you will provide us with personal information which will be verified against databases in
your country, as such it is imperative that you provide us with accurate and up-to-date information. The
verification of your identity and on-boarding of your account may take up to 10 business days to complete. You
represent and warrant that the information you provide to us through our Platform is correct and up-to-date.
- We cannot guarantee the identity of any other user, receiver or other party you engage with.
- You agree that you will not use any other CoinSpot account other than your own account, or access the account
of another member or assist others in obtaining unauthorised access. If you use or obtain access to a CoinSpot
account, other than your own, this will result in immediate suspension and possible termination of your account.
Any pending transactions or trades will also be suspended.
- You are accountable for maintaining and preserving the confidentiality of your account information, your personal
information you provide to CoinSpot, the strength level of your password, whether you implement a two-factor
digital wallet and any other activities you undertake when using our Platform and Services. CoinSpot recommends you
implement and use two-factor authentication at all times when transacting on the Platform and a digital wallet to
protect your crypto and Coins as well as personal information when holding your Coins outside the
Platform. Do not hold large numbers of Coins within the Platform as this is a security risk and may increase your
exposure to hacking and misappropriation of your Coins.
- You must notify CoinSpot immediately of any unauthorised access or use of your account, password or any other
applicable breach of our Platform and Services by submitting a support request on our website.
Linking and Framing
- This Platform may contain links to other websites (Third Party Website) and may display content or information
from other websites within frames on this Website (Third Party Content). When you click on those links or access
Third Party Websites through the Platform, we may earn a payment as a result of that advertising or that referral.
- We are not responsible or liable for the Third Party Website, any Third Party Content nor for any infringement
of third party intellectual property rights as a result of hosting links to Third Party Websites and Third Party
Content on the Platform.
- We are not responsible or liable for the handling, use or disclosure of any personal information collected by
a third party (including information collected through a Third Party Website) and we are released from any liability
resulting from the third party’s failure to handle, use and disclose your personal information in accordance with
the Privacy Act 1988 (Cth).
- We do not warrant the accuracy, currency or suitability for any purpose of the Third Party Websites or Third
Party Content nor do we endorse the offers, products or services which they promote.
- All statements, representations, offers, products or services provided through Third Party Websites and Third
Party Content are the sole responsibility of the operator of the Third Party Website or the author of the Third
Party Content and in so far as such links to Third Party Websites or Third Party Content are hosted on the Platform
they are done so at the request of the operator or author for the purposes of promoting their offers, products and
services. Except where expressly stated otherwise, we do not act as agent, representative, partner or in any other
capacity on behalf of such operator or author.
instances cookies may collect and store personal information about you. Such personal information will only be used
- All information, graphics, data, prices, charts, video, audio and any other material (Platform Material)
displayed on or available on the Platform, and all the underlying source code and software, is owned or
- This Platform, all Platform Material and any intellectual property which vests in either of them is protected
by copyright. You may download and print content from this Platform for your own personal or internal business
purposes only. You must not publish, adapt, communicate to the public, distribute to third parties, amend or make
any other copy of information on this Platform without our prior written consent or otherwise do anything which
would infringe our intellectual property rights in the Platform or the Platform Material.
- All trademarks, registered trademarks, product names, logos and company names mentioned on this Platform are
either owned by us or are displayed under licence or with permission from the owner. Those third-party marks,
logos and names remain the property of their respective owners.
- Reference on the Platform to any companies, products, services, branding, offers or other information, by trade
name, trademark or otherwise does not constitute or imply endorsement, sponsorship or recommendation by us or the
respective trademark owner.
- Any personal information we collect about you via this Platform will only be used and disclosed by us in
- CoinSpot will communicate with customers by email and telephone and will never provide links to other websites or request sensitive information such as 2-factor codes and passwords. If you are not sure if the email or telephone call you received is secure and from a trusted source, please email us at CoinSpot Support and we will be able to assist you.
- By using CoinSpot’s Platform and Services, you accept that it is your responsibility to determine whether and to what extent, any taxes apply to any transactions or trades you conduct through our Services. It is also your responsibility to seek professional tax advice with respect to personal, business and self-managed superfund CoinSpot accounts as well as to ensure that you are compliant and that the platform and features satisfy your requirements. CoinSpot does not provide any advice or take any responsibility for information that you receive through our Platform and Services.
control, including but not limited to, change of law, regulations or policy, or an event of Force Majeure,
we will not be held liable.
dispute relating to this Platform or these Website Terms and Conditions, the Courts of Victoria will have