Account Recovery - Unlock Account
In order to have your account unlocked, you will need to upload an Authorisation photo. Your Authorisation photo should look like the example below and include yourself, your photo ID and a handwritten authorisation statement.
- Your face and head must be clearly visible (i.e. no hats)
- Ensure you are not obstructing any part of your face
- Hold up your photo ID along with your handwritten authorisation statement
- The handwritten authorisation statement must be legible and include the below information
"My name is [Your Full Name] and I would like to unlock my account. [Your Signature] [Todays Date]"
Upload your Photo
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